Privacy notice

Build to Shine Ltd is responsible for the personal information described here. Contact us about your information at hello@buildtoshine.co.uk or on 01632 960 471.

When you request a quote, we keep what you enter in the form:

• The service you need, the property type and its postcode
• Your preferred date, if you give one
• Your name, email address and phone number
• Anything you write in the notes field

We also record the browser's user-agent string and a one-way hash of your IP address. The hash is used only to limit repeated requests; we do not store the IP address itself.

This website does not use advertising or analytics cookies.

• To prepare your quote and arrange the work if you go ahead. Lawful basis: taking steps at your request before entering into a contract.
• To protect the quote form from spam and abuse. Lawful basis: our legitimate interest in keeping the service working.

We do not use your details for marketing, and we never sell them.

• Our own team, to reply to you and plan the work
• Cloudflare, which hosts this website and stores quote requests
• Resend, which sends the confirmation email to the address you give

These providers act on our instructions and may use your information only to provide their service to us. Cloudflare may process information outside the UK; where it does, the transfer is covered by safeguards recognised under UK data protection law.

• Quote requests that do not lead to work: 12 months from the request
• Records of work we carry out: six years after the job, for accounting and tax

You can ask us to show you the information we hold about you, correct it, delete it, restrict or object to how we use it, or give you a copy in a portable format. Email us and we will reply within one month.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

We will update this page if we change how we use personal information. The date above shows the current version.